1. How much does shipping cost on nicword.com?
Every order ships for $0.00 FREE Standard US Ground Shipping across the United States with no minimum cart requirement.
2. What is your daily order cutoff and delivery timeframe?
Orders placed before 3:00 PM CST (Monday–Friday) enter processing the same business day at our Austin, TX warehouse. Handling takes 1–2 business days, and ground transit takes 3–5 business days.
3. What is your return and restocking fee policy?
We offer a 30-calendar-day return window from delivery with a $0.00 restocking fee and a free prepaid return shipping label. Refunds are issued within 3–5 business days of return receipt.
4. Which payment methods do you accept?
We accept PayPal Standard, Visa, MasterCard, American Express, and Discover in US Dollars ($ USD).
Official Corporate & Studio Support Directory (NAP)
🏢 Legal Entity & Austin Hub
NicWord Pro Audio & Creator Gear LLC
500 W 2nd St, Suite 1900
Austin, TX 78701, United States
📞 Direct Studio Support Line
Toll-Free: (888) 419-7260
Hours: Monday – Friday: 9:00 AM – 6:00 PM CST, Saturday: 10:00 AM – 3:00 PM CST
✉️ Verified Support & RMA Desk
Email: [email protected]
Order Cutoff: 3:00 PM CST
Web: https://nicword.com