1. Return Terms & Eligibility Matrix
We stand behind every piece of studio equipment sold on https://nicword.com. If you need to return an item for any reason within 30 calendar days of delivery, our Austin, TX support desk makes the process effortless.
| Return Window | 30 Calendar Days from confirmed delivery date |
|---|---|
| Eligible Item Condition | New & Unused in original factory packaging with all XLR/USB cables, mounts, and manuals (defective items covered 100%) |
| Return Method | By Mail via Free Prepaid Return Shipping Label (emailed as PDF) |
| Return Shipping Cost | $0.00 USD (Free Prepaid Return Label provided by NicWord) |
| Restocking Fee | $0.00 USD (Zero Restocking Fee) |
| Refund Processing Time | 3 to 5 Business Days after return inspection to original USD payment method |
| Return Receiving Address | NicWord Pro Audio & Creator Gear LLC — Returns Dept, 500 W 2nd St, Suite 1900, Austin, TX 78701 |
2. How to Obtain Your Free Prepaid Return Label
- Email [email protected] or call (888) 419-7260 within 30 calendar days of delivery with your Order ID.
- Receive your Return Merchandise Authorization (RMA) number and printable free prepaid UPS/USPS return label within 24 business hours.
- Drop off the sealed package at any UPS or USPS counter. Once received at our Austin, TX facility, your full refund ($ USD) is processed within 3 to 5 business days.
Official Corporate & Studio Support Directory (NAP)
🏢 Legal Entity & Austin Hub
NicWord Pro Audio & Creator Gear LLC
500 W 2nd St, Suite 1900
Austin, TX 78701, United States
📞 Direct Studio Support Line
Toll-Free: (888) 419-7260
Hours: Monday – Friday: 9:00 AM – 6:00 PM CST, Saturday: 10:00 AM – 3:00 PM CST
✉️ Verified Support & RMA Desk
Email: [email protected]
Order Cutoff: 3:00 PM CST
Web: https://nicword.com